Terms & Conditions
1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.
When your booking has been made a confirmation will be sent to you. Please retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.
You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
If you contact us using the booking enquiry form we will endeavour to respond within 2 working hours of receiving your booking enquiry.
2. Paying for your booking
All bookings must be guaranteed with a credit or debit card – Visa, Mastercard, Maestro or Delta. Your payment, including any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, cheques, credit or debit cards are welcome in settlement of your hotel account. Cheques must be supported by, and be within the limits of, a current service card issued by any major UK bank.
3. VAT Invoice
A VAT invoice for the stay will be provided on departure from the hotel.
4. Amendments to your booking
You should notify us of any amendments to your confi rmed booking by telephone or in writing (by post or by email to email@example.com) as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.
5. Cancellations within the Cancellation Period
Should you wish to cancel your booking within the cancellation period, you will not be liable to pay for your accomodation. Our cancellation policy for any booking of up to two rooms is 48 hours prior to 3pm on your scheduled day of arrival. For over three it is ten days prior to your scheduled day of arrival.
6. Cancellations outside the Cancellation Period
On all confirmed bookings cancelled outside the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night’s booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so. Your credit or debit card will be charged a Cancellation Charge, equivalent to the total cost of the first night’s booking value. By making a reservation you hereby agree that any cancellation charge may be deducted from your credit or debit card without your signature.
7. Cancellations and changes made by Woodlands Hall
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
8. Additional requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.
9. Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please either call Reservations or use the Enquiry Form on the hotel website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
10. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of our manager as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to:
Woodlands Hall Hotel, Ruthin, Denbighshire LL15 2AN
Complaints brought to our attention will normally receive a response within 7 working days.
12. General information
Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 6pm, please advise the hotel directly by calling the number given on your booking confirmation.
Smoking: Under the laws of Wales, Woodlands Hall is a non-smoking hotel and severe fines may be levied by the hotel and/or Welsh Government against anyone found smoking within the premises.
Pets: With the exception of guide dogs, dogs are not permitted. Guests are liable for any damage caused by their guide dog.
Gratuities: Are entirely at guests discretion.
Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the attraction concerned.
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
14. Our liability to you
We accept liability for, and totally restricted to, services booked in accordance with these Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.